PTG Cloud Lab, Inc. (together with our parent companies, subsidiaries and affiliates, “ PTG Cloud,” “we,” or “us”) values the privacy of everyone who uses our websites (such as www.ptgclouds.com, collectively the “Site”), as well as all related web sites, events (career applications, recruitment activities, events and surveys), networks, embeddable widgets, downloadable software (including any development kits and any associated tools, also known as SDKs), mobile applications, beta products (including, without limitation, PTG CloudVideoCall etc.), Chat, Signaling, Recording, Interactive Whiteboard, cloud player, aPaaS services, and other services that link to this Privacy Policy (collectively, together with the Site, our “Service”).
This Privacy Policy (“Policy”) describes how we collect and use Personal Information from or about you through the Service we provide and in connection with our customer, partner and vendor relationships, your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns. For the purpose of this Policy, “Personal Information” means any information relating to an identified or identifiable individual and does not include data whereby personally identifiable information has been removed (such as anonymous data). In addition to the activities described in this Policy, we may process Personal Information provided by our enterprise customers (“Enterprise Customers”) when they use our Service. We process such Personal Information as a data processor on behalf of and following instructions from our Enterprise Customers, which are the entities responsible for the data processing. To understand how an Enterprise Customer processes your Personal Information, please refer to that Enterprise Customer’s privacy policy. If you are interested in what Personal Information we process when providing services to our Enterprise Customers, please refer to the PTG Cloud Processor Privacy Statement for more information.
Please read this Policy carefully. If you do not agree with this Policy or any part thereof, you should not access or use any part of the Service, or otherwise provide us with your Personal Information. If you change your mind in the future, you should stop using the Service and provide us with no further Personal Information.
If you are located in the European Economic Area or the United Kingdom, we only process your Personal Information based on a valid legal basis, including when:
You have consented to the use of your Personal Information;
We need your Personal Information to provide you with the Service, including for account registration and to respond to your inquiries;
We have a legal obligation to use your Personal Information; or
We, or a third party, have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to conduct business analytics and direct marketing, and otherwise improve the safety, security, and performance of our Service. We only rely on our, or a third party’s, legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.
PTG Cloud Affiliates and Subsidiaries
We will typically disclose Personal Information about you within our PTG Cloud affiliates and subsidiaries in a secure manner for the purpose of providing our Service or communicating with you.
PTG Cloud Users
Any Personal Information that you choose to include on or through the Service, including information in a publicly accessible area of the Service (such as a public profile page) or information you share with or allow to be shared with other users, will be available to anyone who has access to that content, including other users. We are not responsible for privacy practices of the other users who will view and use the posted information.
PTG Cloud’s Partners, Vendors and Service Providers
We work with third party service providers to provide website or application development, hosting, maintenance, and other services for us. These third parties may have access to or process your Personal Information as part of providing those services for us. We limit the information provided to these service providers to that which is necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information. Such third parties may typically include storage vendors, internet carriers, payment processing partners, survey firms and virtual or in-person event organizers.
For more information about third parties and partners we use or work with to provide you with a better experience and service, please refer to our Cookie Policy.
Advertising Partners
We may share your Personal Information with our third-party advertising partners to provide ads that we think may interest you. For more information about our advertising and marketing practices and those of the third-party advertising partners, please see our Cookie Policy.
Other Third Parties
We may also share Personal Information about you with other third parties in the following circumstances:
Account Information
You are entitled to decline to share certain Personal Information with us, in which case we may not be able to provide you with some of the features and functionalities of the Service. You may update, correct, or delete your profile information and preferences at any time by accessing your account settings page on the Service. If you wish to access or amend any other Personal Information we hold about you, you may contact us at [email protected]. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so, to the extent permitted under applicable law.
Opt-Out from Commercial Communication
If you receive any commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial emails from us, and any other promotional communications that we may send to you from time to time, by sending your request to us by email (to [email protected]) or by writing to us at the address given at the end of this policy. We may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us in user account functionality on the Service. Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to fifteen business days for us to process your request, and you may receive promotional communications from us that you have opted-out from during that period, unless we are required by applicable law to process your request within a shorter period of time. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.
Privacy Settings
Although we may allow you to adjust your privacy settings to limit access to certain Personal Information, please be aware that no security measures are perfect or impenetrable. To the fullest extent permitted under applicable law, we are not responsible for circumvention of any privacy settings or security measures on the Service. Additionally, we cannot control the actions of other users with whom you may choose to share your information. Further, even after information posted on the Service is removed, caching and archiving services may have saved that information, and other users or third parties may have copied or stored the information available on the Service. To the fullest extent permitted under applicable law, we cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons.
Do Not Track
Some web browsers incorporate a “Do Not Track” feature. Because there is not yet an accepted standard for how to respond to Do Not Track signals, our website does not currently respond to such signals.
Do Not Sell Personal Information
We will not sell your Personal Information to any third party without your prior written consent.
Additional Privacy Rights
Depending on your jurisdiction and applicable data protection legislation, you may have additional rights. If you are located in EEA or UK, you have these additional rights in relation to the Personal Information that we hold:
Withdrawal of Consent
Where we rely on consent for the processing of your Personal Information, you have the right to withdraw your consent at any time.
Access
You have the right to access the Personal Information we hold about you, and to receive an explanation of how we use it and with whom we share it.
Correction
You have the right to correct any Personal Information we hold about you that is inaccurate or incomplete.
Erasure
You have the right to request your Personal Information to be erased or deleted.
Object to Processing
You have the right to object to our processing of your Personal Information where we are relying on a legitimate interest.
Restrict Processing
You have a right in certain circumstances to stop us processing your Personal Information other than for storage purposes.
Portability
You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided with us if we process it on the basis of our contract with you or with your consent, or to request that we transfer such Personal Information to a third party.
Complaint
You have the right to lodge a complaint with a data protection supervisory authority in your country of residence, place of work, or where an incident takes place.
Exercising Your Rights
Please note that, prior to any response to the exercise of such rights, we may require you to verify your identity. In addition, we may have valid legal reasons to refuse your request and will inform you if that is the case. For more information on, or to exercise your rights, please email [email protected].
This Policy applies only to the processing of your Personal Information by PTG Cloud. The Service may contain features or links to websites and services provided by third parties. The policies and procedures described in this Privacy Policy do not apply to Third Party websites. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
We use certain physical, managerial, and technical safeguards that are designed to appropriately protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. WE CANNOT, HOWEVER, ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US OR STORE ON THE SERVICE, AND YOU DO SO AT YOUR OWN RISK. WE ALSO CANNOT GUARANTEE THAT SUCH INFORMATION MAY NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR MANAGERIAL SAFEGUARDS. The foregoing is subject to requirements under applicable law to ensure or warrant information security.
If, under applicable law, we learn of a security breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Service if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach, you should notify us at [email protected].
YOU WORLD EU. is the entity responsible for the processing of your Personal Information as described in this Policy. If you have any questions or comments about this Policy, your Personal Information, our use and disclosure practices, your consent choices, or if you would like to exercise your rights, please contact us by email at [email protected].